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Bilingual Customer Service Executive

Added on: 09 Jul 2021

Contract type: Full Time

Location: Dartford

Salary: Competitive salary and bonus

Job Overview:

Fantastic opportunity for a bilingual or multilingual person with great customer service skills.

Working for a highly successful engineering company with expanding global markets, your role will be to provide an exceptional level of customer service and process information from business customers.  Additionally, you will support business development managers to grow existing business and develop new opportunities.

Main responsibilities:

  • You will be required to learn about customers’ businesses and better understand their needs and requirements, acting as a named contact for a group of customers
  • Handle pricing, stock and technical product enquiries
  • Taking and accurately processing orders and handling any special instructions
  • Work with sales teams to provide quotes and documentation
  • Actively develop a thorough knowledge of products
  • Translate documents or letters
  • Provide credit control support such as dealing with cash receipts, checking credit limits, handling returns, chasing payments or dealing with account queries

About you:

  • You should have great customer service skills with around 3 years’ experience, to include business to business customer service, in an international environment
  • Excellent communication skills with a second or third language in addition to fluent English - Russian is of interest.
  • Self-motivated and proactive
  • Able to take responsibility and solve problems
  • Strong customer orientation
  • Team player with a flexible approach

Job Details:

  • The position has a competitive salary plus a bonus potential of 10% of salary paid quarterly.
  • The office is close to Dartford and conveniently situated off the M20. Car driver required.
  • Hours: 37.5 per week Monday to Friday.
  • Holidays: 25 days + bank holidays increasing with service.
  • Pension & Life assurance.

 

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